In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team at:
Upon receiving Your complaint, Autostuff shall verify the authenticity and the nature of the complaint and if Autostuff is convinced that the complaint is genuine, Autostuff will process your request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Autostuff reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Autostuff in this regard.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Autostuff at the earliest. The return process of the product may be restricted by Autostuff depending on the nature and category of the product.
In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
Please notify Autostuff of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Autostuff shall not be held liable for the failure to replace the order;
Products should be unused;
Autostuff will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Autostuff is unable to do so, Autostuff will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in form of site coupons (maximum upto Rs. 100);
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
The returned products are subject to verification and checks by Autostuff in order to determine the legitimacy of the complaint/ return.
In the event the return of a product is duly accepted by Autostuff , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Autostuff or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Autostuff;
For Cash on Delivery payments, You will be provided with a refund cheque.
If the product can be repaired by the service centre, Autostuff would get the same repaired and send it back to You.
A promo code, once used shall not be refunded in case of cancellation of order either by customer or Autostuff.
Cancellation by Autostuff: There may be certain orders that Autostuff is unable to accept and must cancel. Autostuff reserves the right, at Autostuff's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Autostuff's credit and fraud avoidance department. Autostuff may also require additional verifications or information before accepting any order. Autostuff will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Autostuff.
Cancellation by the User: In case of requests for order cancellations, Autostuff reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Autostuff receives a cancellation notice and the order has not been processed/ approved by Autostuff, Autostuff shall cancel the order and refund the entire amount to You within a reasonable period of time. Autostuff will not be able to cancel orders that have already been processed. Autostuff has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Autostuff and accept Autostuff's decision regarding the cancellation.
Autostuff reserves the right to cancel any orders that classify as 'Bulk Order' as determined by Autostuff as per certain criteria. Any Autostuff cash or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:
Products ordered are not for self-consumption but for commercial resale
Multiple orders placed for same product at the same address
Bulk quantity of the same product ordered
Invalid address given in order details
Any malpractice used to place the order